If they had a negative scoring, that's where I would score this product and the company. I bought a Kenmore Washing machine less than a year ago - I had it serviced within the first month of it arriving and now it has completely broken down again (it won't spin). When I bought the machine, I was told I had a 1 year warranty on the product. Now the company is saying that it is a "commercial" product (we wash towels....) and their warranty only lasts 3 months - this was never mentioned to me in the store and I was told by the store that I had a 1 year warranty! Now Kenmore is saying that I have to get the store to pay the bill and that they won't do anything! This company is horrible for taking responsibility of the fact that their product has broken twice within the first year and are passing the blame to someone else!! I will never buy a Kenmore appliance again and I strongly recommend no one else does either!