Kemper Auto and Home Review

I had an accident. Happens to everyone, right? Mine happened when a deer decided to cross the highway I was traveling down at 55 miles an hour. Needless to say, I needed a new front end once I finally came to a stop.

The next morning, I called Kemper and told them all I could, and answered all their questions. It all seemed pretty straightforward, and I was optimistic that things could be settled with a minimum of fuss. If only...

After telling my father the tale, he suggested a couple of additional questions I should ask. I called the person at Kemper back, and he not only thought he had settled everything already, he went as far as to suggest that I was, in fact, a completely different person calling and trying to pull a scam! I'm still shaking my head over how silly that conversation was.

All of that would could have been dismissed, I suppose, but all along I was told that the repairs would take 2-3 weeks, but that my policy would cover my having a rental car during the entire time. After less than a week, however, I was told that I had to turn the rental car back in. No explanation, no reason, just... turn it back in. Now.

I never did any explanation as to why.

To be fair, they paid fairly quickly, and when the repair shop found additional damage, they worked it out so that I didn't have to be involved, but after dealing with the people at Kemper, I suspect that might be more because of the competency of the repair shop more than the insurance company.