Kellyn Marx - Northwestern Memorial Physicians Group - Chicago, IL Review

When I arrived for my appointment I was told that I didn't have one, despite the fact that the previous week, by phone, an office member verified the date.  I was told that I would be able to be squeezed in between appointments the Dr. had at 2pm and 3pm.  I waited until 3:40pm, at which point I watched a scheduled patient arrive and be seen for her 3:30pm appointment.  I inquired as to when I might be seen and was asked if I had an appointment.  The office staff had no clue who I was although I had been waiting not 3 feet from the desk for over an hour.  I was then told that they had hoped that someone would miss their appointment so that i could be seen.  I was then informed that I could be seen for sure that day after all the scheduled appointments, possibly at the end of office hours. 

It is a shame that a talented physician should have to staff their office with persons incapable of scheduling patients.  Many years of schooling to lose patients because the office staff are incompetent. Sorry to have to write this poor review.