Kay Jewelers Review

I took my engagement ring and wedding band to the Christiansburg, VA location to have a small diamond replaced and the shanks on both rings fixed.  I picked up the rings on 10/27/09 and payed a fee of $180.  In less than 48 hours both shanks were bent far worse than before and three small diamonds were gone from the ring.  I have been told that it will not be fixed under the 6 month warranty because it was not under normal wear and tear.  I can assure you that I did nothing unusual in the 48 hours after receiving the rings.  Your customer service person even accused me of "running over it with a car".  This is absurd.  I have been a customer with your store for 12 years and I am shocked to be treated this way.  Why do you offer a 6 month warranty if you do not stand behind your work?