Kay Jewelers Review

www.kay.com

Overall 2.64 of 5 view all 14 reviews

tictac200322000
Phoenix, OR

Love Kay's Service!

not rich, a bargain hunter, value conscious

Pros

Great customer service, Free cleaning and inspections, easy to pay bills online

OCT

2008

I have been a customer of kay jewelers for 3 years now. and i have always received great customer service. i am not saying that i have never had a problem just when i do, i do not take it out on the sales people. they are just trying to do their jobs. besides if i came in with an attitude i deserve to get one back. but i am nice to them and they bend over backwards for me. even when their repair shop messes up my ring for the 3rd time. its not the sales reps fault they dont personally fix my rings, they depend on someone else to do their part. and i know if they could strangle the repair shops manager neck they sooo would. but they are so helpful to me. i feel bad for bad for them now reading all these ratings. how tough their jobs must be to deal with a bunch of spoiled brats. my advice for the great sevice that i get is: be nice, you will get a lot farther. just put yourself in their shoes how would you like to be talked to like you are scum.