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Read alot of opinions and email kajeet a few times before deciding to sign up. Had tmobile pay as you go for a couple years, was spending $26.50 every 3-4 weeks for only ONE phone- got 130 talk/text minutes. Chose the $14.99 plan with kajeet- 60 min/talk + unlimited texting. No daily usage charge with paks. Will spend $5 more for TWO kajeet phones. We like texting more than talking- so this plan works out nicely for us. Customer service has been great so far. Emails back the same/next day. Had to call when activated the phone. Was being charged pay-as-you-go rates instead of the pak i signed up for. I had $15 in the "Wallet" and after sending one text it went down to $4.90! They restored the money that was charged incorrectly and applied the pak for us. The katana is simple- just how i like it. Daughter is getting the lgrumor. Kinda worried about that phone being as lousy as all the reviews say. But that is manufacturer not kajeet. Keeping fingers crossed. Look forward to using the time controls when school starts or when she is grounded... you can use best buy universal refill cards with it- i read some people have trouble finding the kajeet cards. i have monthly plan- dont have to worry about refills, unless she wants extra for downloads, which i will probably just do online anyways.