KLM Reviews

Overall

3.33 of 5 (by 12 users)

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KLM Review Summary

Viewpoints members found KLM Royal Dutch Airways to be hit or miss. On one hand frequent fliers liked the “comfortable” cabin space. Also, there was plenty of in-flight entertainment to pass the time. Freedomfries89 says, " used to live in the UK and when I would travel if this airlline was available I always flew with them." On the other hand some reviewers felt that KLM Airlines was “a fraud.” LarissaVass says, "They try to charge you for everything - out of rules, don't suggest you any help." What was the main complaint? If you guessed poor customer service then you’re right! Warning: if you’re attempting to change your miles, some members say that phone calls will go unreturned and mail unanswered. Read what others say are the best airlines and worst airlines.

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KLM Comparison

Most Helpful
Favorable Review

I loved them so much, I switched my mileage!

AUG

2007

I flew KLM for the first time in February 07, after years as a US Air customer. The service is exceptional, the cabins comfortable, and the flight enjoyable. My flight was around 9 hours, but didn't seem nearly that long. There was plenty of in-flight entertainment, great food, and courteous staff....

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world-traveler, business class flyer

socialbug
APO, NY

Most Helpful
Critical Review

lines, lines, lines

APR

2009

I have only flown KLM airlines once. I didn't realize that the agent checking me in only checked my bag to airport where my first layover was instead of my final destination. When I got to that airport I tried to use the self service kiosk to get the boarding passes for the remaining flights, but it...

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flying solo

j9j
San Antonio, TX

KLM Ratings and Reviews

items/page: 15 | 30 | 50 displaying 1 to 10 of 12 sort by: most helpful | date | rating

helpful
votes

They Treated me with such Respect, Now I always Fly with them

into finding great deals online, a woman, practical, budget conscious, willing to pay for quality, cost-conscious, Love nice hotels, like airport people watching

DEC

2007

I first started flying with KLM when they were still know as just Northwest Arlines. One of my flights got canceled because of bad weather and the next day I flew out to my next destination and there was a 5 hour delay because of bad weather. Northwest Gave every passenger a little booklet with a $5 voucher for food, a 5 minute phone card, and $50 dollars off of their next fight. I was so Impressed with their actions, and is was to no fault of theirs, is was just a really bad snow storm. I had also noticed something on my ticket that didn't look right so I went up to the counter. I asked... read full review »

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Rue013
Florence, AZ

helpful
votes

I love this airline! Always Happy People

budget conscious traveler

JUL

2008

I would recommend KLM airlines to anyone and everyone. I used to live in the UK and when I would travel if this airlline was available I always flew with them. The food was always good. Not that crappy airline food, but really good, real food. I got ice cream even one time. Also the frequent flyer program for this airline is very good. I am able to fly for free sometimes ( not including tax)..

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freedomfries89
Erie, PA

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helpful
vote

I would never fly with them again

JAN

2009

I flew with them twice and I would say that I didn't like it at all: everything is so uncomfortable, sits, tvs, headphones they give...The food they give is terrible, I was starving 17 hours but I wouldn't eat it. It was very cold and the blankets or whatever you call them were so small and thin. They lost my luggage, made mistake in my tickets, so I missed my flight...In other words, I wouldn't recomend it to anyone.

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dinara1301
West New York, NJ

A Very Nice Way To Fly

5 star traveler

AUG

2009

I have been travelling the world for 25 years and have experienced many airlines some sadly are no longer around but my favorite one of all is KLM. The staff are always happy and friendly unlike some US carriers I could name. I have never had a flight delay or cancellation with them (except for when there was a hurricane) and have travelled with them at least 10 times. The choice of food in Coach and Premium Economy is always good and the entertainment choice offers something for everyone. Leg room is fine in Coach but if you are tall I recommend paying that little extra to get the extra...

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smedly16
Garrison, NY

KLM is one of the best airlines

flying solo

JUL

2008

I fly KLM to go to Europe from Lima. They have a direct flight to Amsterdam. I have flow with them 3 times (Economy Class) and I have had a very good experience. Their check in is very quick both in Lima and in Schiphol Airport. Their in flight service is also very good. They served me with two meals, two snacks, peanuts, and drinks. You can get wine or alcohol and it's all included in the ticket price. The entertainment is one of the best. They have a wide choice of movies, tv shows, news, and games on their own personal seat screens.
The only minus to KLM is that they only allow 20 KG of baggage.... read full review »

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Dragan2008
Silver Spring, MD

poor communication

JUL

2008

KLM put me on an earlier flight (without informing me) but when I checked with NWA it showed I was still on the later flight. However, my luggage was checked on the earlier flight. I talked to three different agents on two different days just to be told I would have to wait at the gate (which was the only "seat" the agent could give me at the time). I was told to go right away (which was 3 hours before departure) to make sure i got a seat, but nobody showed up until 10 minutes after we were supposed to begin boarding. The agent that finally came to help me was rude and disrespectful. ... read full review »

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muzenogo
Fargo, ND

I loved them so much, I switched my mileage!

world-traveler, business class flyer, budget-conscious traveler, pleasure traveler, a frequent flyer, love to travel, tired of airport hassles

AUG

2007

PS. The business class is worth every penny...

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socialbug
APO, NY

A means to an endpoint

business traveler

JUN

2008

I have taken this flight on several occasions from Amsterdam to Brussels and vise versa. It seems this route does not have a true departure time which means on more that one occasion, I have missed my connecting flight. And your luggage rarely makes it to its final destination with you. It takes forever for the agents in baggage claim to inform you that your bag did not make the flight and will be arriving on the next flight which is usually the next day.

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conan25
Ypsilanti, MI

check very carefull everything before you decide to fly with KLM

5 star traveler, family traveler, Willing to pay for quality, busy mom, into anti-aging creams, Every day computer user, picky about my shampoos, a beauty diva

DEC

2009

KLM not honest company. Clerks and supervisers have no ideas about company rules. They try to charge you for everything - out of rules, don't suggest you any help. That's all about Chicago O'Hare Airport location. I e-mailed to the company, didn't get any (axcept automatic) answer.

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LarissaVass
Winnetka, IL

fraud

business class flyer, a frequent flyer

DEC

2007

I've had the unhappy experience of trying to move my mile balance with NWA WorldPerks to KLM Flying Blue. This was a required process after I moved from the United States to Europe. In a nut-shell, my miles were transferred out from WorldPerks, but never arrived into the Flying Blue account. All my efforts to contact Flying Blue led to no result, none of my letters were ever answered. This is a hell of a way to treat a platinum customer. It has been a month now since I "transferred" miles to my KLM account, and there is no end in sight to this saga.

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frequenttraveller
Pittsburg, KS

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