Juno (Net Zero) Reviews

My mother used NetZero for a few months but then upgraded to ATT DSL.

I just attempted to help her cancel her NetZero account.  What a nightmare.

First, I had to call an 800 number and sit on hold for several minutes.  Then, I had to communicate with a representative who isn't a native English speaker.  Finally, when I made it clear to her that I really want to cancel and that I don't want any other services or billing, she said we'll give you a free month of backup service just in case your DSL has any problems, OK?  I said, I want to cancel my NetZero account.  She said, this is a free...

I've been with netzero for a good 10+ years and till this day I can honestly say that I've had no problems with the service, let me also add that I still use dial-up till this day and have never had any problems whatsoever. I've told many of my friends that unless their going to do brain surgery on someone while surfing the net than I could see the reason for DSL, but for the years I've had with netzero dial-up, I've never had a problem going from page to page or downloading for that matter and I think that their the only service that allows payment from a checking or savings account other...

Constantly states that all access numbers are busy, when I do get a connection it is very short lived and terribly slow.  Customer service is horrible and uncooperative.  The billing department is horrendous, they're unorganized, and good communication skills are nonexistent.  Trying to cancel is a nightmare, and they will try to take all money they can get away with.

When I started with Juno several years ago, they were an excellent company, with relatively fast dial up, now in the past year everything has gone downhill and just getting worse with no sign of improvement anywhere in the future. ...