Jet Blue Airways Review

Overall 4.51 of 5 view all 55 reviews

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pampushky
Las Vegas, NV

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Nice plane, inexperienced crew

a frequent flyer, love to travel

Pros

TV system in every seat

Cons

Ditzy flight attendants, Minimal beverage service

AUG

2007

Having been a Southwest Airlines traveler for years, I had sort of forgotten about assigned seating and "regular" airline travel. My family (sister, mom and 5 kids all together) flew in August, 2007, from Las Vegas to Long Beach, California for a cruise. Our airfare was very reasonable ($100 RT) and it was nice to know we would all be sitting together. The check in service was fine, the gate experience was fine, and once we boarded the plane it was equally impressive. We received headphones for Jet Blue's entertainment system right away, and settled into our seats for the 50 minute flight. I think we had 3 flight attendants, I am not certain. They seemed hurried, confused, and unorganized. Because the flight is so short they only offered 2 beverage choices: coffee or orange juice. (On the return they offered Sprite, Coke, and Diet Coke) Once it was handed to us they announced they needed to come by and pick up everyone's cups since they were starting the descent. Needless to say, we didn't have time to drink our coffee. I can't really figure out why I felt uneasy about the flight attendants; they just seemed like they had never flown. My mom said the exact same thing once we got off the flight. The flight did have a family in the back of the plane who continued to get up when we were trying to take off, and the flight attendant got so angry she said, in a very stern voice, "If you stand up again we are turning this plane around and going to the gate." This made all of us feel fairly nervous, since passengers who disregard onboard rules almost personify a terrorist. They sat down, and our flight was fine after that. I would fly on Jet Blue again, but I think their flight crew needs more training in customer service.

Last edited on Sep 27, 2007