My first experience with Dr Jim came because my old vet could not diagnose what was wrong with my then 11 week old german shepherd puppy (she is now a very healthy 2+ y/o dog). Not only did Dr. Jim diagnose and treat the problem, he truly cares about the animals and their humans. When my 6 year old male GSD needed surgery to remove a cyst, there was no other place I would have the surgery done. The customer service and follow up care provided by the receptionist and staff are top notch, not to mention the phenomemal knowledge and skill of Dr. Jim and Dr. Elise. If you are looking for QUALITY care in a truly CARING facility, look no further. I have, and will continue to, recommend Dr Jim and Dr Elise to anyone needing veterinary care in the area.