I ordered a bunch of shirts from JC Penny's website. They all came and looked nice, but one of them was too small. I called customer service to return them. First, I was told I had to pay to return them. Later, I called again, and I was told they would send a return label, for free, in 1 - 2 days. 4 days later, I called them again, because my label never arrived. That's when they started changing thier story about every 5 min. I quickly got tired of arguing with the so-called "Customer Service," so I called HQ. They kept hanging up on me! I doubt I will be able to return the small shirt. I guess JC Penny really wants me to dispute the charge with the bank, because that's the action they are forcing me to take.