3.5hr international flight - offered 1No. reduced size packet of crisps and 1No. drink....no larger/cerveza, just spirits or refresco, or water. I did not expect a full meal, but I did expect more than this. One reason I went with Interjet over other options was the Payback reward scheme(Clubinterjet)...but as I didn't reserve the flight myself and through their web-page or via telephone I could not receive the points...I could have gone with another airline, similar price and more convenient flight times - the information on the Interjet web-page is misleading. The return flight left after mid-night and arrived at 5.30am. However passengers where woken up at 3.30am for the above mentioned snack...frustrating, and in my case I was woken up abruptly when the drinks trolley smashed into my knee...very painful,..the air hostess was oblivious or ignored the incident ...when i mentioned it as I was clasping my knee in pain...no apology...simply would I like a drink! (I do appreciate my knee in the aisle is my lookout but if the seat rows had more room then my legs would have fitting in the space in front on my seat). Small annoyance was the in-flight entertainment of screen which was on throughout the flight (not on the return flight) but there was no sound, no headphones and I didn't see any headphone jacks in the arm rests ...so maybe I wasn't looking hard enough? On a positive note, the flights where both on schedule and boarding was efficient...disembarking, as usual was much less elegant. However, overall my experience was very poor and I will be unlikely to use Interjet again if there is any other alternative available. This is a shame as I make 1 to 2 international flights every month and 1 to 2 national flights per month, which is why I value a loyalty programme. I also spoke to both Interjet and Payback about this issue, neither group was interested to hear about my experience and take their customer care seriously.

DavidFR

Mexico City

Part I I was placing an order online.... .....then, their website froze... .....then I ended up with two identical reservations... Part II ....As soon as I realized of the mistake I called to cancel second reservation... they could not help... .....then I called again.... they said need to escalate but nobody was there to take care of me... .... then I called again the next day. I was transferred twice…. .... 47 minutes on hold... .... explained for the 5th time the problem... ..... put on hold for 5 minuts .... ..... they told me they could not cancel it.... .... I told them I will put a STOP and dispute on my ccard... .... they still dod not care... CONCLUSION: This Airline has a poor website, poor customer service, poor management. SOLUTION: Pray so that you don't need to use this airline too often in your life. (Notice I am trying to keep it cool - I have been praying a lot!)

MXTraveler

Dallas

Flight personnel in Houston closed the checkin process around 1 hour 10 minutes. They would not check us in, and we had to buy the tickets over. The prices for the tickets were twice the amount that I had originally paid. I believe this to be a scam.

bebeb

houston, TX

I picked up a friend at the Guadalajara airport about 7 months ago, and she raved about Interjet. So, I thought to myself that the next time I travel I would try Interjet. I flew from Gdl to San Antonio Texas. My experience with the staff at the airport was wonderful. They were very kind and uplifting. I felt more at ease travelling. I was actually surprised that they locked my suitcases for my own protection. Just like the old days! I liked the idea that I was able to take a carry on and two suitcases. On the way home, I was treated the same way, with kindness and no red tape. I will be flying Interjet as much as possible. Just wish that you would fly into Austin Texas, Toronto and Phx Arizona. Love you, Interjet 💞 Megan Tingen Guad

MeganCT

Lake Chapala, Jalisco Mexico

The workers they have working for this company in Cancun Mexico are rude, uneducated, cold hearted, no customer service, do not speak english (they will insult you in Spanish). This is by far the worst airline I have ever been on.

noname123

Miami

On 10/18/15, my wife and I were scheduled to fly Cancun-Mexico on Interjet flight 2301. We arrived at the airport in plenty of time to make our flight and we anticipated a leisurely breakfast. Upon arrival, we encountered mass chaos at the Interjet ticketing location; long lines with no identification. We chose a line at random and waited patiently for 40 minutes for our turn. When we arrived at the counter, we were rudely told by the Interjet "professional" that the line that we were in was for the Monterrey flight only, and that the Mexico City line was the l-o-n-g one that snaked way down the corridor. I explained that 1) there was no identification for the line entrances indicating the destinations, and 2) we had waited in line for 40 minutes. The counter agent said that he was "sorry," but that the display above his head clearly stated Monterrey, and that I had to go to the back of the Mexico line. We then grudgingly moved to the end of the l-o-n-g Mexico line with ~ 9-10 others that also were ejected for the same reason. Personnel had by then posted signs at the zig-zag line entrances to distinguish between destinations. We then waited 1.5 hours in line for the Mexico flight. Ten minutes before our flight was scheduled to begin boarding we finally got checked in causing us to have to run like crazy people through an unfamiliar airport, and there was certainly no breakfast that day. Yes, we made the flight, no thanks to the rude and disorganized Cancun Interjet personnel. Our next flight was no better. We were scheduled to fly Mexico-Leon on flight 3232. We had sufficient layover. We waited patiently for our gate to be posted, staring at the tv monitor for more than an hour. Finally our gate was posted 10 minutes before the scheduled boarding. Again we had to run like crazy people through an unfamiliar airport. I've traveled all over the globe for the past 32 years, and I do not recall such disrespectful counter personnel, such chaos. Won't happen again.

Dannyduce

Iowa

Flying to Houston from Guatemala, connecting in Mexico City is unsafe because luggage gets lost and the airline does not respond for lost luggage. I thought I had saved money on the tickets, but I lost even more money having the airline loose my luggage.

rose2345

Guatemala

I flew into Mexico from the United States via another airline. I booked a round trip flight on interjet between Mexico City and Cancun. Because our flight into Mexico was cancelled, we flew out two days later and missed our initial Interjet flight. Interjet was the only airline willing to work with us. Even with a language barrier we had spent significantly less time discussing what had happened and getting a resolution on the airlines end. Thank you interjet for the amazing service. The only down fall is that Interjet has a limited number of destination; however, it is great for traveling between Central and South America. Service Customer service was friendly and assisted us when we missed our initial flight. In-Flight Accommodations Interjet was without a doubt one of the most comfortable flights I have ever taken. The seats were extremely comfortable. I could not believe how soft the seats were. All seats were wide and had extra leg room (note: I said ALL SEATS)! In addition, even though it was a very short flight, we were provided a free snack and free alcoholic beverages.

Sarahwags

USA

After visiting a number of airports throughout Mexico and seeing Interjet flights, I figured it was about time that I test out this Mexican airline for the first time. The cost of the flight as one of the less expensive ones currently on the market. After flying Interjet, my conclusion is that I would stick to flying Interjet within Mexico, as it is a great local airline. However, I was not impressed with their international destination offerings. Maybe if they start expanding their international service, I would be apt to fly Interjet again. Service Interjet offers a number of flights throughout Mexico, both to the smaller regional airports to some of the larger international airports as well. In addition, Interjet also offers service to some of the larger international airports throughout North America and Central America. The customer service representatives I came across at the airports were quite pleasant.

internashley

USA

InterJet must have stolen a page right out of JetBlue's playbook, because they're sure standing the Mexican airline industry on its collective tailfins with their aggressive business practice of cutting fares while at the same time providing a *HIGH QUALITY* flight experience. It's no secret that what makes JetBlue such an interesting young airline is not its low fares. Anybody can mark down a price. What makes them interesting is that they do it while *IMPROVING* the flight experience with a coach class that's got more legroom than the planes flown by any of the major competitors, by providing comfortable seats with leather upholstery, by assigning seats, and by providing extensive entertainment options without annoying add-on charges. Southwest may get credit for being a low-fare carrier, but next to JetBlue, their flight experience is terrible. Well, in Mexico, it's InterJet that gives you the JetBlue experience without the cutthroat cutbacks that other low-fare carriers inflict on you. *InterJet rocks!*   **Think E-Biz** Most of the new startup carriers emphasize their web site as the single way to do business. InterJet is no exception. Visit www.interjet.com.mx to get started with flight schedules and fares. Check out the route map. They fly to all of the major cities in Mexico (with Mexico City served via nearby Toluca), and they have viable connections to a lot of the touristy destinations where folks like you or me might want to go. The website is clean, well organized, and easy to use. In fact, it's even better than JetBlue's because you can actually BOOK every viable itinerary, whereas JetBlue has some strange flyer-hostile business rules in place that block certain flight combinations from being booked as a single ticket. InterJet's site is cleaner and better. The only thing my fellow gringos might find tough to handle is that I don't see an option to switch the site to English displays. They don't do any flights outside Mexico, so it's reasonable for them to have a Spanish-only web presence (just a little bit of a challenge for the real bargain hunting traveler). Also, remember that all prices on the site are in pesos, so if you see a fare like $590 and you're wondering what I'm smoking to recommend this airline as a low-fare carrier, remember that the conversion factor is roughly 10-to-1 so that means your fare is roughly US$59. The only real gotcha about booking any airfares in Mexico is that airport taxes have gotten so darn high that you'd think the prices were the ones on drugs. A $59 fare might well pack another $40-50 in taxes and fees, so "low fare" sometimes becomes a relative term (just like "incest"). Still, the deals are there, and they're real. I booked a flight from Monterrey to Guadalajara. The fare was 357 pesos with 200 pesos in taxes --- that works out to about US$55 one way. Considering that a first-class ticket is US$60 on Omnibus de Mexico and involves a 13-hour time investment, I'd say that the InterJet fare was quite the deal.   **Think Service** U.S. airlines regularly gouge passengers with horrific fees for changing a reservation. It's insane! With E-tickets the norm, and websites and self-serve airport kiosks the primary ways for customers to do business, it essentially costs the airline ZERO to accomodate their customers. I've said it before, and I'll say it again, U.S. airlines suck. At InterJet, you can make a change to your reservation right up until 2 hours before flight time, and even if you have the customer service agents in the airport help you, the change fee is a reasonable $9. Wow! InterJet is a fair-dealing company with customer-friendly policies and *FAIR* prices. Holy moley! Do these guys hire *HUMANS* instead of *MINDLESS AUTOMATONS*?!?!?!   **Think Comfortable Flights** Stealing yet another page out JetBlue's playbook, every plane in InterJet's fleet is a brand new Airbus A320. No old planes here! Not only that, but they're also outfitted with comfortable leather seats throughout the cabin. Plenty of leg room too. Even the interior color scheme looks like JetBlue's. The only real difference is that you don't get those nifty seatback entertainment screens on an InterJet flight, but that's okay with me since the flights are generally a lot shorter. The longest InterJet flight is 90 minutes, with most of them coming in closer to 60 minutes. The flight is smooth and quiet, the flight attendants are young and totally hot, and they serve complimentary drinks during even short hop flights.   **Bottom Line** InterJet totally rocks. Their fares are dirt cheap, their planes are comfortable and brand new, they have a service-oriented ethic, and they have a convenient schedule that can get me just about anywhere in Mexico I want to go. If I have one complaint about InterJet, it's that they don't give me much to complain about. *They ROCK!*  

mrkstvns

Austin, TX