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There's a ton of places to get coffee in my neighborhood, but I usually come to Intelligensia because the coffee is great, and the service is wonderful. The people who work there are so kind. My only cons are that 1) this place can get packed! some of the customers are the snobby type, and I don't like standing around with them. And 2) you can't leave a tip on a credit card! I hardly ever have cash, and it makes me feel like a jerk when I can't tip!
My favorite though, is that they pour their lattes carefully so it leaves a little design on top. It's little touches like this that make me not want to go anywhere else.