Insight Communications - cable service Review

I have spent 7 hours in the last two days dealing with these Insight. I guess the commercials are a sad excuse at a marketing ploy - you obviously don't practice it. I called to have my digital tv switched to cable. It took 3 hours - mostly on hold - to accomplish this change. The next day - my tv did not work at all. I called and spent 2 hours on hold because they wanted to come out on Monday to fix it  - something I don't have time for.  Apparently they turned everything off. I asked to speak to a manager. Again - on hold. Finally she came back and told me I was on the "call back list", because the manager was busy. After 30minutes, I called again. This time I was told the manager was having computer problems and would call me within the hour. I waited 1.5hours before calling again. This time, I was told the manager was (still) busy. I demanded to speak to the manager's boss. Miraculously, the manager appeared. I explained my frustrations: the ongoing issue with my tv, ridiculous hold time and poor customer service. He told me - since it was their error - they would come out on Saturday between 8am and 6pm. I explained it needed to be fixed early a.m. He said they could be there between 8am and 11. (we'll see!) Then I asked how he was going to compensate for the HOURS I spent on hold and arguing with Insight over their error. He said he could take care of my cable because that was what I was having an issue with -- I'm having an issue because THEY TURNED IT OFF!! I will be contacting this manager's boss first thing on Monday - and sharing my story with anyone who will listen.