Insight Communications - cable service Review

I really used to hate it when my cable tv service went out. First and foremost, I couldn't watch anything, but then there was the inevitable phone call from hell to Insight; "all of our customer service representatives are busy at this time. Your call is important to us, so please stay on the line." Thirty minutes later (no joke, and thank Microsoft for solitaire!) I would get a live person. And there were several times that I was the first person in my area to call, so, "Hmmmm, the outage must be at your house only. We'll have to send a repair person out. Will someone be home between the hours of 8AM and 2PM on Thursday (I'm calling on Tuesday and I've checked with neighbors; their cable is out, too, but the rep has to have another verified caller)?

That was then, this is now. First (and I know I'm jinxing myself), I haven't had an outage that was due to Insight, or something they didn't already know about, in over two years. The last time I called to report a problem I was on hold for less than three minutes, and I heard a recorded message telling me about any known outages; if they already know, I hang up, if they don't, I stay on the line. And now when I tell the rep that my neighbors are also without service, verification is not needed. All in all, the service is 100% better.

Oh, and when I do have service disruption now, I watch a DVD or VHS tape. Works for me...