IKEA

IKEA Review



Overall 4.17 of 5 view all 24 reviews
 




reviewer
ISLTAINA
Miami, FL

THE WORST CUSTOMER SERVICE!!!

1 star rating

practical
Pros

    Good quantity for low prices, Great home decor ideas in showrooms, great food

Cons
    doesn't value good customers, THE WORST CUSTOMER SERVICE

FEB
19
2009

IKEA — 

The product is great but the customer service is the worst. The store in Sunrise Fl don't have Manager material. The Manager Angie laugh at customer situations and the General Manager is  no where to be found.  The store don't return calls and everytime I call a different manager is in duty and when I ask for the Manager that I talk before they said that the person is no longer in the store. Is the worst Customer Service that I ever encounter. My advise to anybody that would like to buy a new kitchen from IKEA is keep your receipts and be ready for a very bad experience. By the way the DO YOURSELF INSTRUCTIONS is no where to be found. And is like the customer is force to pay the Outside Services and that is another waste of money the charge a lot a money. I pay 3400 for my kitchen and they want 3000 to install, and this don't make any sense.



I_thumb_down IKEA is not recommended by ISLTAINA

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I_comment_shdw24 Comments about ISLTAINA’s Review

 


squashy wrote on Sep 8, 2009 at 5:43AM

I patronised ikea the other day and bought some pieces of furniture from them. When they delivered to my house, I was horrified to find one of the furniture(standing tray set) has a broken leg. So I went back hoping to get an exchanged and was real disappointed with the way they keep directing me to the wrong person and wasting my precious time. In the end, I was told that the particular item I bought was out of stock. This give me the impression that the piece I bought was the last one and so they deliver to me even it was broken hoping I could just accept and forget...@#$%

roseruth wrote on Aug 3, 2009 at 2:49PM

I have to concur. I ordered a kitchen from IKEA Seattle. Absolutely the worst customer service I have ever received. EVER. Be forewarned!