I Have To Have That Review

I don't like the site because when I placed my order and go through the final process I got a  messege that said my order has not been placed however the money came out of my checking immediately! I go to my account it show no order was place....and the site has no help nor does it have any information on what to do in this situation. I am a big fan of Woot.com. I 've never had anythinglike this happen. So where to go from here? For a first experience...I will have to say I won't be using this "I have to have that" anymore!