I booked a rental car recently and I was very disappointed with the Hotwire customer service. There is no any support from them. I Highly Recommend NOT to use this website or app for booking. Most prices in app or website are wrong when you want to book in reality it's changed higher prices. Don't use this website for avoiding losing money. I lost my money because they didn't want to support because they didn't provide any service. Don't use and you will not be in trouble.

Varditer

Las Vegas

Hello everyone, My name is Javier and I wanted to share one of the worst customer service experiences of this company. I booked a car on the web to pick up at the Amsterdam airport on July 15 and return it on the 16, I was arriving from Madrid on the 15 in the morning and I had to go to the Hertz desk. My surprise is that on Thursday the 14th I felt bad, and I took a covid test and the result was positive the next day, I called KLM and they changed my plane flight through the test as proof. Then I tried to contact Hertz and they told me that I should contact Hot Wire, I called twice and no one answered the phone, most likely because the time difference with Europe is wide, and I decided to send an email to the address HotwireBookingConfirmation@e.hotwire.com which is where I had my confirmation and that nowhere in the email notifies you that it is an automatic email or nowhere does it notify you that it cannot be replicated like other emails from other websites that put NOREPLY clearly says. Obviously, no one answered me and today I expected someone to do so and nothing. Finally, through the chat I was able to contact someone, and they told me that I had already lost my 175 euros for one day's rent for no show. How is it possible that, having notified them by mail, sending the positive covid test and knowing that it is not my fault, they are not able to send me a voucher or rent the car again for next week, as KLM has shown me? they have excellent customer service by the way. My confirmation number is Hotwire itinerary # 3180187591, above all to show that I'm not lying. Please do not buy anything with this web page, which from what I am seeing on the internet has a very bad reputation for customer service, I will certainly never from Europe to buy anything with them. Please share it and thus we avoid more deceptions/frauds of this web. Right now that covid is still active, this type of problem will happen to more people and we need companies that be flexible

Javiercustomer

Amsterdam

On Jan.01, I booked a hotel through their Hotwire App. The booking page stated that the total to pay was $82.98. I went to the payent page to enter credit card and address details, then tapped submit. The confirmation came back as paid $90.48! I called their service number only to learn that they would not return the overcharge; they offered a Hotwire credit to be used in further bookings. In effect, they stole money from me. This is a CROOKED company. Use a reputable site

Cate74

Canada

I tried to cancel a car for a trip I was taking to see my father. He called to say that he may have COVID and for me not to come. I called and the rep wanted my father's name to cancel my reservation. I told her that this information is private and they shouldn't need his name to cancel a reservation that I made. She actually told me that they don't require personal info due to COVID anymore - hello but my dad's name is personal. I will never go to Hotwire again.

Mark-MKE

Phoenix, AZ

I had the worst experience I have ever had renting a car. I made a reservation for car rental thru Hotwire, they selected Dollar Rent a Car. I arrived at Dollar's Houston Hobby Airport counter on Friday at 7 pm (within 1 hour of the reservation), there was a sign instructing to go straight to the shuttle, I waited for the shuttle for more than half an hour while seeing shuttles from every other rental company pass in front of me. I decided to call Dollar and they said that the office was closed (at an airport location on a Friday at 7 PM!!!!!) and they couldn't do anything because the reservation was made thru Hotwire. I contacted Hotwire and they provided ZERO assistance. After renting a car from a different rental company (and getting late to my appointment) I have contacted Hotwire several times because the rental was pre-paid, I have explained to them that they didn't provide a warning while the reservation was made, they (both Hotwire and Dollar) didn't contact me before closing the office even though I had a reservation, they didn't provide assistance or solutions afterward and are refusing to issue a refund based on policies which is basically stealing money. On top of this, they provide no options to speak or chat with a supervisor. I warned them that I will proceed to reject the bank transaction, write a Nasty review, avoid using Hotwire ever again and make it one of my goals in my life to let everyone I can what happened. Their response is that the respect my decision. I am very impressed with the Quality of Customer Service!

Cataldo

Texas

This company engages in false advertisement and unethical practices. They mislead in the booking information and then refuse to give a refund when the hotel booked is disgusting, filthy, and unsafe. They lied and said that I stayed at the hotel for more than two hours, when in fact I left within five minutes. They steal money and show zero concern for their costumers. It is a fancy way to steal your hard earned money!! Stay for away from Hotwire!! The hotel I booked had visible dirt and grime everywhere! The 'white' tub was gray all over the bottom from dirt and grime. The door was dented, not secure, and only one of two locks that worked. The sidewalk repair was uneven and a trip hazard. This hotel was in a scary neighborhood and was extremely unsafe! Hotwire refused to give me a refund because the hotel would not authorize the refund. Of course they didn't authorize it, they were the problem. Hotwire stated that they based their rating and relationship with the hotel on positive experiences of previous customers, but also said they could not see if there were previous complaints by customers. They said they spoke with the hotel chain, but I received different information from the chain itself. Hotwire had no interest in my proof or documentation. They refused to do anything except offer me $25 discount on future travel. There will be NO future travel using Hotwire! Please do not be abused by this company!!

ShelleyHutch13

Illinois

if I could have given zero stars I would have but this site requires at least one star to process this complaint/review. This company steals peoples money! having never used Hotwire before I was astounded by their ability to keep payments for unused services and it not be illegal! They are unsympathetic and do not care about their customers. DO NOT USE HOTWIRE EVER! It is safer to pay a little bit more and deal with a more reputable company than to get screwed over by these thieves !!!

Djustd

Anywhere, FL

I booked a trip with Hotwire, and made an error on the month of return. When I caught the error, I was outside of the 24 hour window, but was willing to pay a fee to get the right date. When I was sent the new flight info, my husband and I were on the same flight for the second leg of our journey, but on different flights for the first leg. I called Hotwire and was told that I could call "closer" to the time"of my flight, and we could fly together on the leg on which Hotwire had made a mistake. WhenI called a few days before the flight in question, I was on the phone (mostly on hold) for over two hours, and after a conversation with an employee who could not understand the issue, I was told that if I wanted to pay an addition $500, I could fly on the same plane with my husband for the whole trip. Mysteriously, all "documentation" of my earlier conversation with the Hotwire agent who had assured me that Hotwire would correct their error, had disappeared. The supervisor with whom I spent the last twenty minutes of the call referred to my account of my experience as an "allegation." What have I learned? Never, never book through Hotwire.

Kayberkshires

Massachusetts

I booked a hotel with hotwire and chose a 4 star rating for 3 families (3 per room). When we were given our hotel I called the hotel to check out accommodations...I was told that we have a single room and would be charged an extra $25 per family if the room needed a roll away bed. What? We were 3 people in a room Hotwire makes you choose your star rating...I chose 4 star! How does a roll away bed equate to a 4 star hotel? After me hearing this information I called Hotwire and YES I was confused/upset - We were going to New York with our son who is 17 and too big for a roll away bed or to sleep with mom and dad. Hotwire said that they will call to rebook elsewhere ...I was on the phone for 3 hours...they could not find any other hotel...sounds fishy! Now they are going to call the hotel they booked me with and they said that they are going to confirm a double room (2 beds) in each room for my booking, now, I'm happy its 1:20 am and they are going to send me a confirmation. When I woke up I checked my email and there was no confirmation...I called hot wire again!!! I was on the phone for again approx. 3hrs ..this is crazy! In the end they were crediting me $100 hotwire dollars to use on mt next booking and I'm getting a double bed room (2 beds) and the other 2 families might get roll away beds. I arrive in New York, I check in, I did not get a double room; the hotel does not have any left...I did get a room that equate to 2 stars and a roll away bed that I almost had to fight for in front of a crowd of people. In the end Hotwire said whatever they could to get me off the phone and for my persistence they credited me $100hotwire credit. This was all to their favour because they had me pay 4 star fees for a 2 star service. I'm one unhappy Hotwire customer

Rachellefm

Hamilton, ON, Canada

HOTWIRE is a SCAM. it shows all good hotel in the list but can assign any underrated hotel. You may get shocked on the name of good hotels in the list, what you may end up getting. Please don't register using HOTWIRE.

FrustatedUser

NC