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I have used hotwire.com several times with good results. The hotels matched the general description given by hotwire (star rating etc.) but realized that I get treated differently by the hotel because I booked with hotwire (or another discount site, like Travelocity or Priceline). This really isn't a review of hotwire so much as it just a warning... if you're booking a 4 or 5 star hotel and not paying full-price you might get treated poorly by the hotel staff.
For instance, I stayed at the Benson hotel in Portland, OR and paid full price and was treated like a queen... ended up there again after booking on hotwire and was treated very poorly and got what Im sure was the worst room in the place. Which is truly a testament to how snobby the Benson is. Unfortunately, this wasn't the only occurance. It seems every time I've booked in a major city at a nicer hotel - I get treated like trash if I get a discounted rate.
Anyway - I spoke with a rep at Hotwire and asked if the hotels could see where you booked and how much you paid - and the answer was yes. Hotel staff who think they're fancy just because they work at a fancy establishment know how much you paid, where you booked and sometimes choose to act differently towards you because of it.