Hotwire.com Review

I used Hotwire.com for a car rental in Kailua-kona , HI.  When I read their disclaimer about not disclosing which company I would be using prior to reserving, I was concerned as I surely didn't want the terrible service of Alamo.  I took the gamble and lost.  

This was the first and last time I will use Alamo.  The vehicle was infested with roaches.  The staff was rude and unprofessional in satisfying the matter.  A replacement vehicle was provided upon request and a meager $20 "Quality Service Program" credit issued.  However, the replacement vehicle was filthy and after requesting a second wash, it still was unclean and it too had roaches.  The inconvenience and hassle of taking time from my vacation (Honeymoon) to deal with an inept company such as Alamo is not worth the "savings" obtained through using Hotwire.com.  I would rather spend more for the guarantee that I will be treated professionally and courteously from a reputable company. Also of note is the fact Hotwire.com conveniently places a small character limit on their post-service customer survey, thereby severly limiting customer complaints such as this.