Hotels.com Review

www.hotels.com

Overall 3.20 of 5 view all 15 reviews

zoya63
Kenilworth, IL

Never again!!!!

love to travel, Internet User, Educated

Pros

NONE

Cons

worst customer service, not always best prices, consumer-hostile policies, requires pre-payment

JUN

2009

Hotels.com —

WOrst customer service ever. Promise the lowest price, B.S.!!!! I make a rservation for $62 via hotels.com, I arrived at the hotel, and they charge me $79 +tax. When I call and complain, they talk to me for 20 minutes offering vaucher and explaining for next 15 minutes, how vaucher works...I hang up, I need place to sleep, not there stupid vaucher...

When You cancel reservation, You pay fee, Where they scrue You, they laugh ..