Hotels.com Review

Let me tell you a little story about Hotels.com.  Normally I look at it but find it's not very competitive with its pricing so I take a peek to get ideas and then move on to the hotels own site or someplace like Priceline where I have never been disappointed in my hotel bookings and price. But recently, my sister while traveling on business was in a jam and Hotels.com really took care of her, me and the reservation. 

After visiting Hotels.com I found exactly the hotel I wanted (airport Sheraton in Orlando Florida) for $62.00 for the night.  They had shuttle service so I didn't have to worry about my sister getting stranded. Her travel arrangements didn't work out, her office was closed and she was scheduled to go into a school fare for college recruitment in minutes so we needed someone who could find and book the hotel for her. 

Wanting to make sure she would be safe and secure, as well as make absolutely certain of some other details I called Hotels.com customer service line.  The lady on the line was from Texas (yehaw!) and knew exactly the right answers. She even called the hotel to confirm some fine details.  Within minutes my sister's reservation was confirmed, emailed to me and everything was taken care of. 

Just from that experience I would visit Hotels.com again. Would I book? Maybe, maybe not, but good customer service goes a long way, so I will definitely at least be going back.