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Our family just tried hotels.com for the first last month. I couldn't be happier.
We wanted to take a vacation but did not want to spend much. I tried many different websites looking for bargains.
After deciding on a location, I checked every travel website you can think of. I even called the tourism bureau of the city we were to visit to get their recommendations on hotels.
I located a couple of the hotels that were recommended and found them on hotels.com. After checking the reviews and great prices, we chose one hotel. Hotels.com was offering a free $50 gas card with any three night stay.
We found two different mid-priced hotels. We made two separate reservations and received two $50 gas cards.
We had a great vacation and came home to find $100 waiting for us.
We had to call customer service regarding one hotel and a problem that came up. The problem was fixed while I was on the phone. Almost immediately. I really did not expect that type of customer service from an internet company.
We will always check hotels.com before traveling again.