This insurance company is NOT reliable. They have been saying that they will come down and look at my car for about three weeks now because it has been in a hit and run and every week they will delay it and say they will do it next week or the week after that. I have already paid the deductible to have my car fix and insurance should cover the rest but it seems impossible to get them to do anything. We pay every bill payment on time and this is the kind of service we get... Ridiculous.