Hoover U5491900 Anniversary WindTunnel Bagged Upright Vacuum Review

  I bought this vacuum 8 months ago after careful consideration of reviews online, as well as Consumer Reports.  I have an average household with children, 2 cats, and a low-ish pile carpet due to dust allergies in the family.  This Hoover Wind Tunnel model worked oh so well for the first 1-2 months.  After that, I was unclogging it every time I went to use it.  I had to pull it outside to unclog it every use because the clogs were so bad, they made huge messes-then the vacuum would not clean the mess after I unclogged each time! I replaced bags a 1/4 full.  I finally called Hoover for a rerfund under warranty and they would not even talk to me without taking it to a service dealer.  The service dealer unclogged it, and Hoover refused to refund saying I could unclog it at home and I had the "wrong carpet"!!!!! There is nothing abnormal about my carpet!

  The warranty states "normal household use" - and only carpet fuzz and cat hair clogged it every time I used it!  I am now stuck with a piece of junk and $160 loss. My previous $99 Hoover lasted 20 years! Very disappointed in the lack of customer service and lack of quality from Hoover.