Home Depot Stores

Home Depot Stores Reviews



Overall 3.5 star rating3.67 of 5 (by 24 users)



46% of people rated Home Depot Stores as 5 stars
46% of people rated Home Depot Stores as 5 stars%
46%
13% of people rated Home Depot Stores as 4 stars
13% of people rated Home Depot Stores as 4 stars%
13%
14% of people rated Home Depot Stores as 3 stars
14% of people rated Home Depot Stores as 3 stars%
14%
21% of people rated Home Depot Stores as 2 stars
21% of people rated Home Depot Stores as 2 stars%
21%
8% of people rated Home Depot Stores as 1 star
8% of people rated Home Depot Stores as 1 star%
8%
65% 65% of people recommend Home Depot Stores 35% of people don't recommend Home Depot Stores 35%
 

Home Depot Stores Comparison

5 star rating Most Helpful
Favorable Review
NOV
12
2008

As a home owner with big ideas, Home Depot has become our second home.  We both have champagne tastes on a beer budget.  There are two Home Depot Stores about the same distance away from us and we shop both regularly, some times several times a week. 

The home we purchased was a foreclosure.  The...

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2008 Reviewer
Jack and Jane of all trades, too busy to make beds

bearskin
Delavan, WI
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2 star rating Most Helpful
Critical Review
DEC
8
2008

I shopped the Home Depot in Sherman, TX for a new washer/dryer.  The salesman told me they only had 2 models in stock ready for delivery (both were lower end).  He went on to say that they stock very few major appliances and that most had to be ordered.  I inquired what a person did if their refrigerator...

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reviewer
Homeowner, married

scoutmasterjim
Atoka, OK
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Home Depot Stores Ratings and Reviews

items/page: 15 | 30 | 50 displaying 1 to 13 of 24 sort by: most helpful | date | rating


1
helpful
vote
looking for value, a Home Depot shopper, Homeowner, handy around the house, mother, a do-it-yourselfer, Pet owner, Miss Fix-It

APR
13
2009

       I love shopping at Home Depot Store! The employees are very helpful and seem to know a lot. I can always seem to find what I need whether I am fixing things indoors or outdoors.  Sometimes I'm looking for  things to actually fix things in my home and other times I'm looking to do perhaps a craft project on a large scale and the employees have always been there for me to help me figure out what may or may not work to fulfill my needs.

   If I need  the wood cut they do that for me too saving me A LOT of work! Such as cutting 4x4's posts, they will cut them in half for me saving...

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5 star rating
maiden44
Phoenix, AZ



D
Homeowner, married to a contractor, a green thumb, living in the country, practical, a busy person

OCT
21
2008

While it's true that my rural area doesn't have the large selection of this type of store most larger areas do, I have not once (in many visits) been disappointed by our local Home Depot. In fact I've never been dissatisfied with a Home Depot anywhere!

Aisles are clear of clutter, the store's layout makes it very easy to find everything you're looking for, and in our local store, anyway, the staff is most helpful, easily found (when you need assistance) and always friendly.

My husband uses Home Depot for a good many materials not found in lumber stores or specialized hardwares, as he is a building...

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5 star rating
2009 Writer
mrssnell
Tionesta, PA



D
Homeowner, Mr. Fix-it, practical, looking for durability, Every day computer user

AUG
14
2008
For the last few years, Home Depot has been going downhill. When we first moved to this area about 4 years ago, I had a hard time getting them to honor the promise of a gift card with a lawn mower purchase. High employee turnover, with long-time employees leaving, started a couple years ago. They have a tendency to stop carrying items they've carried a long time, to reduce the number of different items, I guess. I have to keep going to Lowe's to get something I used to get at Home Depot, and today they made a strong effort to keep me from coming back.

I wrote a review yesterday on the GE Smartwater...
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2 star rating
reviewer 2009 Contributor
NCjohn
Candler, NC



D
neat freak, Mr. Fix-it

AUG
26
2008

If I could give it a big fat ZERO, I would!

Today, as I tried to return an item (11633 NE Glen Widing Dr. Portland, OR 97220) that was still unopened and brand new in the box, I received the most horrid customer service from this location. The Store Mgr. perhaps needs to go back to Corporate for better customer service training or have a customer service consultant retrain him to the world-class level of Lowe's, Toyota, Nordstrom, and Costco.

When someone says, "there's nothing we can do for you, there's no solution." They're not doing a very good job in problem solving, customer satisfaction, but...

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1 star rating
reviewer
bluehero
Sunnyvale, CA



D
looking for value, a Home Depot shopper, Homeowner, a do-it-yourselfer, needing outside help

JAN
1
2009

Angela Roberts is responsible for our deciding to buy our entire house project from Home

Depot.  We had designed a home we waited 10 years to be able to build. (I'll spare all

that info.)  I dreaded going to yet another box store to attempt to get the kitchen plan

picked out and priced.   Well did I get the surprise of my life.  An  intelligent,  delightful,

helpful sales associate who has designed the kitchen of my dreams to the last detail,

as if she had known me all my life, and knew exactly what I wanted.   The final price of

my kitchen with the appliances was 45 - 50 % less than the competitor...

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5 star rating
reviewer
DeniseBarker
Wisconsin Rapids, WI



D
Homeowner, busy mom, computer literate, safety conscious, value conscious, always online, an alergy sufferer

DEC
21
2009

I remember when Home Depot first came to our neighborhood.  My husband and I were so excited.  We are constantly living in a remodeling state.  So, of course we need a store like this.  Unfortunately, for the longest time everytime we went to the store we left so dis-illusioned, especially with customer service.  We vowed never to go there as it was so exasperating in pricing and customer service.

As our son grew we began taking him to the Saturday morning build and take sessions, so we started looking around again and started purchasing products here.  As time went by we now are happy to...

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4 star rating
reviewer 2009 Reviewer
pjjurg
Papillion, NE



D
Homeowner

APR
10
2009

I have been a customer of the Home Depot for many years and I used to frequent them quite a bit, but as of late I have found myself favoring Lowe's to Home Depot. There are a few reasons that I am "less than thrilled" with the Home Depot. Firstly, I feel that their customer service is really lacking. I can't tell you how many time my husband and I have  wandered around Home Depot looking for an associate to answer a question. It is frustrating when you looking for a sales associate you feel like you are searching for a new species of mammal. Secondly, I hate Home Depots self checkout. It is very...

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3 star rating
reviewer 2009 Contributor
humid2
Buffalo, NY



D
fun loving, an artist, dog lover

AUG
13
2009

Since buying a new house in April, Home Depot has become my go-to store for anything and everything home related.

One thing that has become an issue is consistency.  We can go to the same store, twice in one day (which unfortunately happens often in the middle of a project) and the first time we go, everyone we meet could be super friendly and helpful and we are guided through the process.  But then we could go to the same store just a couple hours later and have a complete opposite experience of the first - wandering around lost,  looking for help, etc.

After shopping around to other big-box...

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4 star rating
reviewer 2009 Reviewer
josenorman
Denver, CO



D
busy mom

AUG
11
2009

I decided to go to Home Depot to renovate my kitchen because I always thought they were the best in the business, but no. My counter-top turned out good because it was installed by the company that makes it, not Home Depot, but the back-splash looks horrible. The grout lines are messy and uneven.In fact, there is grout on the wood trim on the door leading to the dining hall and underneath the cabinets. The tiles are uneven and the lines don't match up. When the grout dried, there were cracks all over, so I called the guy back and he started complaining and saying "it didn't matter." All in all,...

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2 star rating
reviewer
logical1
Mansfield, OH



D
Homeowner

SEP
30
2009

I needed many items for my new home. From wood to lighting. I found everything I needed at Lowes at great prices. Lowes has much better customer service. I was lookiing for soomething to make a brick backsplash for. Home depot laughed at me and said that they didin't even know what I was talking about. Lowes walked around with me to help me find what I was looking for. That was just one example of the great customer service you get at home depot.I like to compare the two stores to make sure that I am getting a better price for what I need. I will go to home depot first and then always end up buying...

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3 star rating
reviewer
dimwizard
North Andover, MA



D
a green thumb, not rich

APR
29
2009

The Home Depot Garden Center is a must visit place for any home gardener.  It has a variety of gardening needs including flowers, shrubs, trees, grass seed, mulch, landscaping materials and much more.  I have planted many of their flowers in my garden with excellent results.  The live plants, flowers, shrubs, etc. are very healthy with a lot of variety to choose from.  The staff is friendly, knowledgable and very helpful.  The prices are outstanding.  I absolutely love shopping at the Home Depot Garden Center and look forward to another great year of gardening.


5 star rating
reviewer
Casiesue
Saint Paul, MN



D
Homeowner

JUN
20
2009

Purchased special order hardwood flooring for my new home. After 2 months of waiting and numerous phone calls half of my order has arrived and the other half is missing and has no been located.  I just keep getting the same generic answer from the store "We Are Working on Trying To Locate The Rest Of Your Order. ." Buyers beware of special order items shipped outside of the USA! It will save time and misery!


2 star rating
reviewer
CD3708
Sarasota, FL



D
not very handy

SEP
4
2008
I went to Home Depot to purchase a new toilet seat for my bathroom.  Now the item I purchased was fine but my problem  was the workers. It was hard trying to find someone to help me And when I found someone the guy was rude and talked to me like I was a child. He wasn't helpful in helping my find my item and I had to do it myself. Next time I'll just go to Lowes.
1 star rating
reviewer
misscritter99
North Tazewell, VA



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