Home Depot - New Albany, IN Review

Ok, I have been boycotting Home Depot for more than three years now because of the following story: On a Sunday night mid-winter (cold and snowy), we had a plumber at our house doing some work. He didn't have a part to fix (both) of our toilets so I went out to get one. I first drove past Lowe's which was listed as being closed (time sign). So I figured I would try Home Depot. I went to the exit doors and begged the manager to let me come in to buy the one part that would allow both toilets to work otherwise we would be without toilets. He said that all of the registers were closed even though some customers came out during our conversation folding their receipt and I could see the cashier with a line. i told him the situation and he still said no. So I went back to Lowe's hoping to find an understanding person. Luckily, I did. I told the cart boy my situation and he went in and talked to the manager who personally came out and got me, found a plumbing rep. to help me find exactly what I needed, held the cash register open for me to checkout, and double checked that I had everything I needed. Now that's customer service!!!!