Hilton Sacramento Arden West - Sacramento, CA Review
2200 Harvard Street • Sacramento, CA 95815-3306 • United States
Not impressed...
love to travel, picky about hotel rooms, willing to pay for quality, a frequent traveler, appreciative of good service, leisure and business traveller
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| Cons |
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NOV
29
2007
Check-in was quite speedy. As a HHonors gold member I did not receive an upgraded room. They said I chose "free internet" for my VIP benefit so I was unable to receive access to the lounge. This was unfortunate because I found an unsecured wireless network that was free anyways. I got a room on the 10th floor (out of 12) and had a view of the freeway, a junk yard, the restaurant roof, and the train tracks. I do however acknowledge that they have no control of their surroundings. VIP members also receive two free bottles of water.
The room was quite nice (exactly as shown in other user photos). It had obviously been newly remodeled. The beds were very comfortable and everything was in good working order. A refrigerator will cost you an additional $16 a night. One thing I did not like about the room was that the bathroom pocket door does not have a lock.
Be advised that the hotel does not have vending machines (well they do but they are sold out on every floor) and the gift shop that they have was always closed so in other words, other than room service, there is no was to get a snack or a soda.
We had an excellent meal in their restaurant. Also, if you want to eat out, they offer a free hourly shuttle to the local mall where there is a Cheesecake Factory.
Lastly, their front desk staff seemed a little off. While they were nothing but polite, simple questions like, "Where is the closest grocery store or mini-mart?", would befuddle them. Every time I asked I got the ‘deer in the headlights' look followed by the answer to my question.
I would only recommend this hotel for business travelers who need to be in this area. Otherwise, stay at the Embassy Suites downtown. It is one of the best Hilton properties in California.
Hilton Sacramento Arden West - Sacramento, CA is not recommended by bestbet33
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