reviewer 2009 Contributor
mfw
Drexel Hill, PA

I'll never buy another HP

1 star rating

a PC User, always online, married

APR
17
2009

Hewlett Packard Pavillion desktop computer — 

My husband and I purchased an HP desktop computer from Best Buy a little over a year ago and will never buy another. When we purchased it, I had forgotten that my first computer was and HP, and it had many issues. I froze constantly and never really worked correctly. This computer had the same problems and then some from the very beginning. I would be in the middle of writing something important and the screen would suddenly turn into this zig-zag plaid pattern. At that point it was impossible to shut down the computer correctly or to save my work, so I'd have to just hold down the power button and hope for the best. Another issue it had, was that it would go into sleep mode randomly and then not come back from it. It was more like coma-mode. The screen would be black, and I could hear it breathing, but it wasn't waking up no matter what I pressed. So, I'd have to, again, hold down the power button and hope for the best. On top of those nuissances, the DVD burner wouldn't work. I have tons of video of my two-year-old daughter and wanted to make DVD's for Christmas presents. So I spent hours cutting and pasting and adding audio, etc. Only one of the three DVD programs included in the system actually worked. Or, so I thought. When I finished making the movie. I went to burn it onto disks. Without fail, when it would get to 5% complete, the program would shut down, and many times it would require me to shut down and restart the entire computer. I wasted days working on that movie. I was frustrated, to say the least. It has since been "fixed." I say it hesitantly, because it was through a two month process with Best Buy's Geek Squad, and I have yet to test the DVD burner. I haven't reinstalled my old computer's contents and am not sure how to do that via back up. Oh, that's another thing, the back-up wouldn't work. So I backed it up on my Maxtor one touch drive. And there it sits because the "fixed" computer still won't recognize the drive in any usable capacity. It will allow me to access it as a disk, but not as a drive, so there's not "restore" option available to me. I pray that all those videos and pictures of my daughter's first two years aren't lost for good. Maybe I can restore them to another computer. In any case, don't buy an HP. It's not worth the frustration!!



I_thumb_down Hewlett Packard Pavillion desktop computer is not recommended by mfw

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