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I purchased a HP Laptop 1 year and 4 months ago (4 months outside warranty), and the motherboard started to melt, burning internal peices making the Drive and the wireless card useless. I had two stores confirm that this issue was 100% the product NOT the user. To fix this issue HP wants me to pay $400, around half of what I paid for the laptop. All they said was that I was outside the warranty period and they cant do anything, I have been dealing with this for 3 weeks now, and havent got anywhere with them. They tell me they will call back, they dont, they keep tellling me to wait a day, I do, they dont call back. I am so mad. They want me to pay $400 to fix it, when it is 4 months outside the warranty and it's 100% their FAULT!! They will not help me at all. There has been many issues with this. Both stores told me that HP should of done a recall but never did. I have called 6 times and have gone as far as I can up on the escalations and they will not help me. HP HAS BAD PRODUCTS AND CUSTOMER SERVICE!!! DO NOT BUY HP PRODUCTS!!
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