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I've owned HP Inkjet, Photo and Laser printers for over 10 years. I currently own an HP2605dn Color Laser Printer. I prefer HP to others, because of the print quality and price of the printer. The biggest down fall is the cost of replaceing the toner, which is more costly than other brands. You could by a whole new printer for the cost of replacing the 4 different toner colors.
I haven't had much trouble with the HP Laser printers but when I have, the customer service has been quite fair most of the time.. but sometimes a very long process to get a hold of a person to talk to.