A total disaster
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DEC
30
2008
Hewlett Packard HP Pavilion DV9000 —
I have been the owner of a HP Pavillion 9000 since June 2007. The machine was a bit quirky (probably due to Vista we figured) but we dealt with most of the networking issues. The DVD recording feature stopped functioning but we created work arounds for this too. In November 2008 the screen started displaying a bunch of lines and then went black. I had three days of hell dealing with customer support which put $400 for video card repair on my credit card when I requested a box and thought I was paying for shipping. I had to escalate to a case manager and pull my old paperwork to prove to them that I purchased an extended warranty to get the $400 removed from my credit card. The machine came back a week later reimaged and supposedly repaired but a month later the same symptons occurred. Now I am hearing the same story from HP all over again--send it back and we'll repair it. Oh sure. They replaced the mother board and and the video card. What are they going to do next? Hundreds, probably thousands of people are going through misery with these machines and all HP is doing is enriching Fedex by sending these laptops back and forth across the country. Some people have done this five or more times. What HP needs to do is recall this product line and replace the defective machines. They don't even have my model number listed as problematic, even though it exhibits that same symptoms as other defective machines. My suggestion--don't buy one of these lemons and if you have, join the class action lawsuit at www.sfmlaw.com.Last edited on Dec 08, 2009
Hewlett Packard HP Pavilion DV9000 is not recommended by barbiebarb
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