Hewlett Packard HP Pavilion DV9000 Review

Here ya go -


Dear Mr. Hurd,

We purchased the HP Pavillion Notebook dv9000 exactly 13 months ago for business purposes. Twenty-seven days after the warranty ran out the motherboard suddenly died. We are a non-profit organization and unfortunately now have to spend our coveted dollars on repairing the computer. Basic computer components should have a longer and stronger warranty. It is obviously not the fault of the computer user that the motherboard failed 13 months after purchase.

After having read numerous comments at http://www.viewpoints.com/Hewlett-Packard-HP-Pavilion-DV9000--26662-review-5a2e0 which describe this computer as fundamentally flawed – most notable by an HP tech – I am very concerned that this is not the last of our computer troubles. Comment by HP Technical representative:

June 28, 2008 “… As an HP tech rep I can tell you that the dv9000 model was defective from the design table up. You are correct in your assumption relating to the heat problem. The unit is notorious for heat related burn outs. The WiFi problem you had is indicative of the heat related burnout of the WiFi bus not the actual card. I have a 9000 and this one has been in the shop 5 times in the first 14mo of use. But hat is not where the problems with unit end. If you use wired ethernet and continue to opeate the unit, thw heat related issue wtih your WiFi will also affect the video circuit. Then the video goes out an *poof*... well there you are!”

I am very concerned that this motherboard failure, which will cost us $430 to fix, will not be the end of our problems. I am also concerned that it seems we purchased a defective model of computer.

When products are defective most corporations order a recall and offer a refund. I urge you to take this model off the market if it is in fact defective and to issue all who purchased this model a new computer.
I also urge HP to allow HP customers to renew their warranty even after the 12 month deadline.

Thank you

Sincerely,

Last edited on Jul 20, 2008 at 7:22PM

Well thanks to your suggestion Tabbycat, and probably the posting by the HP Tech rep, my letter convinced HP to pay for this repair, saving me $430 dollars! They have also allowed me to renew my warranty for one year. Best thing that's happened all day! Thanks again!

Never doubt the power of a letter!

Last edited on Jul 17, 2008 at 6:49PM

I will - thanks for the advise!

I have had my HP Pavillion for exactly 13 months - and sadly we forgot to renew our warranty - and the motherboard is apparently dead. Such an expensive piece of equipment should last a bit longer than 13 months! And of course we are now screwed - hope this is the last of the problems!

You're not alone Tabbycat. As an HP tech rep I can tell you that the dv9000 model was defective from the design table up. You are correct in your assumption relating to the heat problem. The unit is notorious for heat related burn outs. The WiFi problem you had is indicative of the heat related burnout of the WiFi bus not the actual card. I have a 9000 and this one has been in the shop 5 times in the first 14mo of use. But hat is not where the problems with unit end. If you use wired ethernet and continue to opeate the unit, thw heat related issue wtih your WiFi will also affect the video circuit. Then the video goes out an *poof*... well there you are.!

my laptop seems to crash every 3 months.. i have been so disappointed with this laptop.. more disappointed that CompUSA in the area where the laptop was purchased with ALL of the warranties that they offered... is now gone out of business. therefore im stuck with a broke, crashed laptop that has to be sent out anyway.. which is exactly what I was hoping to avoid... otherwise i could have and should have purchased it from Best-buy who has an instore technical department....
would i buy another one? certainly not... would i recomend the HP Pavillion to anyone.... ? certainly not!

Hey man,

I'm talking from experience when I say this as I have taken advantage of HP's warranty terms. I've gone through similar problems to you, except my laptop is three years old. I contacted HP and they talked me through the entire process. I spoke with a case manager (last line to corporate) and they told me in advance that HP followed the bench rule where if you send in your laptop three times and if it comes back not meeting your expectations you can file for a replacement. In my case, this 3 year old laptop was covered in the warranty and for my hassles they allowed me to select and customize a laptop under the Entertainment category. Of course he allowed me to max everything out except for the processor. Send it in once more and on the third time of getting it back send me an email and I can help you to take advantage of the warranty through a replacement. Just email me anyways at scottblock22@gmail.com. Thought this would help you out. HP is a very good company, however the workmanship of the product can fail over time. Blame it on the components not the actual company. The wireless card is a broadcom product.

- Scott
Scottblock22@gmail.com

I wouldn't either.