Hertz

Hertz Review



Overall 2.85 of 5 view all 61 reviews
 




reviewer
HotInAZ
Phoenix, AZ
HotInAZ
2 star rating

family traveler
Pros

    will pick you up

Cons
    treated very badly, weak selection, customer service doesn't care

MAY
10
2009

Hertz — 

We were going on vacation and had vehicle trouble 60 mile from home. We called AAA and they towed us to Goodyear AZ and suggested Hertz for a rental car company. AAA connected me to Hertz and I explained I had 3 adults and two dogs with me and I needed a larger vehicle. Hertz reserved a Monte Carlo "or similar" vehicle. Hertz came and picked me up from the repair shop in a very dirty pickup truck, took me back to their office so I could get a vehicle and sign the paperwork. They offered me a Nissan Altima; which seemed very small. They also offered me a Nissan Pathfinder or the Ford crewcab truck they picked me up in. I decided to accept the Pathfinder which also was very very dirty both on the outside and on the inside, but best accommodated my suitcases, people and dogs. The manager had been driving the vehicle and said that the check engine light would go out after awhile because the last people that drove it left the gas cap loose.  The car had old appointment cards, drink cups and general trash on the inside. The floormats were dirty, the headliner had caked on mud, and the exterior had not been washed for days and had road grim. After driving for awhile the light did go out.
We went on vacation and after driving for awhile the check engine light did go out. We returned the car on the specified date filled with gas, the agent told me that the car was dirty and it had been detailed the day I picked it up. I told him about the mud on the headliner, the trash in the car, etc that was all there when I picked up the vehicle, and there was no way it had been detailed the day I got it. After all this he told me I would be fined and charged for cleaning the car if I didn't take it and get it cleaned. I did then take it to the closest car wash and spent my time and money on getting the car in way better shape than what I received it in.
So I will not rent a vehicle from Hertz again. This is ridiculous, I paid for the rental, I bought their overpriced insurance and brought the car back on time and filled with gas and they want me to do their cleaning - not acceptable. Lesson learned TAKE PICTURES of inside and outside before accepting a rental car. Rent from someone else.



I_thumb_down Hertz is not recommended by HotInAZ

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