Hertz

Hertz Review



Overall 2.85 of 5 view all 61 reviews
 




reviewer
Jstev1234
Fort Lauderdale, FL
Bait and Switch!
1 star rating

business traveler
Cons
    treated very badly, Calls not promptly answered, Bait and Switch, high prices, customer service doesn't care, Hard to work with, expensive, does not work with you, snotty attitude

SEP
3
2008

Hertz — 

I sent the following to Hertz after being a victim of their 'bait and switch', they thanked me for my inquiry and cancelled my Gold club membership! DO NOT RENT FROM HERTZ!


Booked a midsize (Mazda 6), but was given a Corolla (compact), and when I questioned the car assigned, I was told 'That's what I have for you sir.'. I was then charged an extra $10/day to 'upgrade' to the car I originally booked. The car had a broken Sirius satellite system installed, which I did not ask for or want, and this was not noted when I booked the car. I was charged an extra $4/day when I returned the car for a broken satellite radio system that I did not book or want, this on TOP of the extra $10 day to get the car I originally booked. This 'bait and switch' will not go unnoticed, as I will be posting my experience on Travelocity, Expedia, etc., and I will be posting a corporate mandate for my company (9 locations throughout the world - lots of travel and rentals) to NOT rent from Hertz, as the company resorts to 'bait and switch' tactics, and is not reputable. Please cancel my club membership immediately, I have already done 2 other rentals (with Avis - who were MUCH better to deal with and gave me the car I booked and did not charge for extras that I did not book or want) and will never again do business with Hertz (nor will anyone at my corporation, or any other person that reads any of the over 90 reports I will be filing to warn of your questionable business tactics). WORST COMPANY EXPERIENCE IN MY LIFE!
JK
ex- Hertz Club member



I_thumb_down Hertz is not recommended by Jstev1234

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