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Hertz

Hertz Review



Overall 3.28 of 5 view all 25 reviews



If I could go lower than one star, I would.
1 star rating

budget conscious traveler, business traveler, pleasure traveler, adventurous, love photography, a fan of day trips, noticing the details, a frequent flyer
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Cons
    treated very badly, customer service doesn't care, Hard to work with

MAY
5
2008

I hate Hertz.  Not a little bit, but from the bottom of my soul.  A bit harsh on my part?  Nothing of the kind.  It all started in 1995 in Chicago when I had rented a convertible Mustang with my then girlfriend from Hertz, and was headed down the Kennedy Expressway to meet some of her family.  

A semi truck pulled into our lane, turning the Mustang sideways and onto the front bumper of the speeding truck.  We were pushed down the expressway for approximately a quarter mile being bumped down the expressway sideways before the truck stopped, with me sitting sideways in the road and the semi truck eight feet behind me.  The left side of the Mustang was crushed but still drivable amazingly.  The driver later told me, "he never saw me, and thought that he'd hit a curb or something".  The driver information was exchanged, and the semi driver was cited by Chicago's finest. 

After turning the car back to Hertz, post accident, and being treated like a criminal despite not being at fault for the accident, I was later harassed by Hertz for the insurance deductible as they had not been able to attain the money for the accident from the trucker.  This was no small harassment, they had lawyered up, sent letters to my employer, and called me at home to threaten me personally.   I asked them if they were aware that the accident was not my fault, but that wasn't their issue.  They just wanted money, and I was the easy target. 

Justice prevailed, and my Southern wildcat of an insurance agent, (and I love her dearly), stopped their harassment and unwarranted persecution in their tracks.  I tell this story to all who will listen, and caution anyone who rents from Hertz.....beware.

 

I_thumb_down Hertz is not recommended by steve9631


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I_comment_shdw24 Comments about steve9631’s Review



steve9631 wrote on May 14, 2008 at 5:38PM


In response to PattyTherre's comment from May 14, 2008 at 3:47AM:

It was a complete and total bummer. I was happy beyond belief to be able to put it in print ,and share the event with others and hopefully avoid a similar situation happening to them. Honestly, it was nice to get a zing in at Hertz too. Sj


PattyTherre wrote on May 14, 2008 at 3:47AM


I have been super lucky when renting cars. So far all has worked out fine everywhere I went. I don't recall if I used Hertz, though. Your experience sounds dreadful!


mrkstvns wrote on May 7, 2008 at 2:03PM


This kind of treatment is legendary in the auto rental industry. It appalls me how wildly unregulated the industry is.


steve9631 wrote on May 5, 2008 at 9:59PM


In response to LisaCarey's comment from May 5, 2008 at 9:40PM:

What a drag! I had a horrible experience, and I hope you fair better. I'm thinking that there may be no really ethical car rental company with your comments, we just may all get lucky between disasters. Good luck with it in any event. Steve


LisaCarey wrote on May 5, 2008 at 9:40PM


having similar trouble with national from our recent trip to FL . . guess it's not just Hertz. great experience review.