My daughter received this as a gift a couple years ago and we use it 3-4 times per week. She and I are HUGE Hello Kitty fans and we both have A LOT of H.K. merchandise/memorabilia in every room of our home, so why would the kitchen be any different, right? LOL Anyway, the toaster has worked great every since she got it, however we don't use it past the #2 setting, otherwise, whatever we are toasting gets burned. Once you find out what setting works for you then you know how long is too long to leave your bread or whatever in it. I like the fact that it has 7 different settings to choose from, but I don't understand why they even made a setting past 3 since anything beyond that gets over-toasted (if that is even a word...lol). I do appreciate the wider slots for bagels, and also the "bagel setting" so that it only toasts the bagel on the side facing the direction of the coils. It is pretty easy to clean since it has the removable crumb tray on the bottom (as do most toasters these days). I just dump the crumbs out of the tray and then I also tip the toaster completely over and tap any lose crumbs out into the trash can. The "cool-touch" exterior works well and the toaster doesn't get hot at all, even immediately after use. I can't ever really make out the Hello Kitty image on the toast that I make, but then again I like my bread lightly toasted so I don't really give it a chance to do so.
Glen Allen, VA