Hart West Financial Reviews

To start, I have alot of experience with dealing with brokers, I have several rental properties and have been through the buying process countless times. I started this transaction with another Mortgage Broker that was local, boy was that a mistake...I was told I was approved, no issues, and then all the way up until the day before I was suppost to sign I was informed the deal wasn't going to go thru. This is when I started doing research and came upon Hart West, with me being in WA and Hart West in AZ, I was a little hesitant. After checking out their website and speaking with the Vice President...

Hart West stood behind everything they presented, great rates, fees and service!

Their website is great, with daily commentary on the market. The competative interest rates and minimal fees is what caught my eye. I have just closed on my refinance and the process couldn't have been more painless. Customer services was excellent. If you are not familiar with the process Hart West has great employees who are very informative.

Overall great experience. Highly recommendable!

It's a shame!  I've been using Hart West for about 10 years for small transactions (like simple purchases or refinancing), and referred them to all my friends and clients...  but in the last year, demonstrated over several transactions, that has all changed to result in significant lost time, lost clients, lost opportunities, and the feeling of frustration! 

I give them the one star because IF you can get Hart West to actually close on a loan, they still have good rates, although there are others more friendly and stable that don't have origination fees also - just google it.

6 Simple things...

HART West Financial is terrible. I can not even get a call back from anyone there.

After leaving probably 10 voice messages nov/dec, I finally spoke to Cindy there once about 3 weeks ago.. We went thru my applicaition, and never heard from her again although they DID ding my credit report for the inquiry.

My credit rating is freaking 810, the refi I'm requesting is < 50% of the value of my home even after this downturn, and I have enough cash in my accounts to payoff my current mortgage 5x over.  You'd think I'd could get a response to process and close.  NOTHING. 

I wonder if the office is...

My wife and I used HartWest.com for a re-fi of our Colorado Springs home in January 2009 and found their staff to be friendly and responsive through-out.  I particularly appreciated the fact that they regularly (possibly even daily?) post their rate sheet on-line so that it's easy to comparison shop.  I think they meet all of the criteria for the UpFront Mortgage Broker accreditation initiated by mtgprofessor.com but they definitely were up front and transparent, in my humble opinion (even re-issuing the good faith estimate to show exact numbers when we decided to increase the loan amount to...

I bought a condo in May 2007 and used HW to get my mortgage.  I did a whole lot of shopping around before I selected them.

 HW was the only ones that provided truthful answers consistently through my mortgage shopping process, and their fees and rates were the most reasonable.

Although they were a bit overworked and hard to reach at times, they ultimately answered every one of my questions and worked around issues that occured with the loan eligibility of the property. 

I highly recommend them -- they were very upfront, and didn't try to "upsell" me to loan programs that were not right for me....