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To start, I have alot of experience with dealing with brokers, I have several rental properties and have been through the buying process countless times. I started this transaction with another Mortgage Broker that was local, boy was that a mistake...I was told I was approved, no issues, and then all the way up until the day before I was suppost to sign I was informed the deal wasn't going to go thru. This is when I started doing research and came upon Hart West, with me being in WA and Hart West in AZ, I was a little hesitant. After checking out their website and speaking with the Vice President regarding my situation, I found them to be extremely helpful. The application process was much easier than the previous company I had been working with. Hart West did exactly what was told to me and within the month I had closed on the property. I have been told before it is difficult to deal with an out of state Mortgage Broker, in the case of Hart West this is not true. I was completly satisfied with their service, in fact they did a much better job and I got a better interest rate than my local broker.