Train and provide proper customer service to your employees. Your customer representatives are rude and arrogant!!! Customer Service Big companies like HSBC should invest in training their employees to learn "True Custome Service". Their representative are SO rude, arrogant. First they verify your info (which is great), second, they talk about advertising more products and they DON"T ask you why how can they help you or at least ask why did you call. I have called no more than 6 times in 10 years and every single representative I talked to are consisten with their service -- ARROGANT, RUDE, & RUSHING you.