HP customer service Reviews

Ok folks maybe MONDAY MORNING was not the best time to make this call but what I thought would take all of 10 to 15mins at best spanned out over a 2hr period and by the end of the call I was on fire and by the time I got to work I had one ol major headache(lol)! A call about a simple cord turned into a major pain in the ...almost making me regret my purchase.......almost.

PROBLEM 1:

Most of today's customer service over the phone is from some sub-contracted overseas company and the level of communication can be poor...to say the least making it hard to get proper help and a straight answer for...

My 73 year old mom who is always on the phone with HP support has had her share of issues.  One they thought they would sell her items she didn't need.  "Window's office" and something else. I work in computer hardware and knew she didn't need it nor would she use it.  I called and got someone from the US and this guy was cool.  I told them to put on her account NOT to sell her items she didn't need and these needed to go back to them.  He didn't miss a beat and all the expensive items that were sold to her were sent back, paid by HP.
They would keep her on the phone up to 6 hours at a time...

I purchased a high end HP d4995t Pavillion Desktop earlier this year.  I pretty much maxed out all the options on their highest end model.  When I got to "Wireless Networking" I opted for a pre-installed wireless USB adapter for $30 extra, it was that or nothing for wireless. 

I wanted to know what brand it was before I finalized my purchase so I called HP's sales number and asked.  They looked it up and said "Well its a wireless, you know, USB ... you just plug it into a USB port."   What brand?  "Umh ... A major one I'm sure."  I went ahead and purchased it anyway instead of going...

I purchased a HP Pavilion Laptop 1 year and 4 months ago (4 months outside warranty), and the motherboard started to melt, burning internal peices making the Drive and wireless card useless.  To fix this issue HP wants me to pay $400, around half of what I paid for the laptop. 

I had two stores confirm that this issue was 100% the product NOT the user. All HP said was tht I was outside the warranty period and they cant do anything, I have been dealing with htis for 3 weeks now, half of the time I can't understand the Indian rep.

They want me to pay $400 to fix it, when it is 4 months outsdie...

Called HP Customer service as the wireless network card on my HP TX1000 US tablet PC died on me (1 yr and 2 months after it was bought brand new for 1200 USD).

The CS rep. (outsourced) was ignorant, incompetant and offered no help other than quoting a price of $299.00 to have it fixed.

I tried explaining that there had been over a 1000 complaints on the HP forums about the same issue and that I would like to see if it was a product defect. All he said as a response was that I hadnt purchased a warranty and because of that I would have to pay for it to be fixed.

This was my second HP laptop in 2...

[An agent will be with you shortly.]
[You are now chatting with Jasmine .]
Jasmine : Hello Kim.
Kim P. : Hi
Kim P. : my printer no longer works
Jasmine : Welcome to HP Total care for All-in-one products. My name is
Jasmine. Please give me a few moments while I review your problem description details.
Kim P. : Received this @...

First, I must say that I have no issues with the quality of the products that HP produces; in fact, I have been a devoted HP user for over twelve years now and I have been very pleased with all the PC's and peripherals I have owned.  However, my recent experience trying to get service for my four-year old m1264n Pavillion under the HP Total Care extended warranty I bought has turned me away from HP.  First of all, the over-the-phone tech support I got was really shabby at best; I'd get so far into the trouble-shooting and would be advised to call later when their systems were working better...

HP's customer service lacks concern and compassion for the consumer.  I have never been this disappointed by a customer service/ support experience in my life.  I am a network administrator for a medium size business and decided to try out HP desktops.  I downgraded the desktop to XP pro and soon found out that the drivers for the network controller were not available on the web.  To my utter dismay, the tech support could not point me in the right direction to find the drivers and the motherboard manufacturer did not provide them either. 

At this point I decided to simply return the product...

I had a minor problem with my HP laptop and had to have it sent to them to be fixed.  HP sent it back to me without letting me know and shipped it FedEx. The package required a signature and is only delivered during business hours mon-fri.  My other option was to pick it up at a facility 30 miles away but only during business hours.  SInce I have a full time job during the only hours available I was not able to get my computer.  Fed Ex has had my computer for 2 weeks now and with 8 calls to HP customer service they have had no solutions. HP has blatently told me it would change the delivery...