reviewer
workingman2003
Bedford, NH

HP Products and Customer Serive are awful, DON'T BUY!!

1 star rating

I believe in honesty
Pros

    Nothing positive to say!

Cons
    An hour of my life I'll never get back, Terrible products, HORRIBLE tech / phone support!!!, Do not speak English fluently., Outsourced CS called to India!, Utter incompetence., Customer service just plain sucks, They do not back their product, No corporate numbers!

MAY
25
2009

HP customer service — 

I purchased a HP Pavilion Laptop 1 year and 4 months ago (4 months outside warranty), and the motherboard started to melt, burning internal peices making the Drive and wireless card useless.  To fix this issue HP wants me to pay $400, around half of what I paid for the laptop. 

I had two stores confirm that this issue was 100% the product NOT the user. All HP said was tht I was outside the warranty period and they cant do anything, I have been dealing with htis for 3 weeks now, half of the time I can't understand the Indian rep.

They want me to pay $400 to fix it, when it is 4 months outsdie the warranty and it's their FAULT!! They will not help me at all. There has been many issues with this. Both stores told me that HP should of done a recall but never did.  I have called 6 times and have gone as far as I can up on the escalations and they will not help me. 

HP HAS BAD PRODUCTS AND CUSTOMER SERVICE!!! DO NOT BUY HP PRODUCTS!!



I_thumb_down HP customer service is not recommended by workingman2003

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