HP customer service Review

[An agent will be with you shortly.]
[You are now chatting with Jasmine .]
Jasmine : Hello Kim.
Kim P. : Hi
Kim P. : my printer no longer works
Jasmine : Welcome to HP Total care for All-in-one products. My name is
Jasmine. Please give me a few moments while I review your problem description details.
Kim P. : Received this @ December 3rd
Kim P. : Have only printed 1 photo
Kim P. : will no longer power on
Jasmine : I understand that the printer is unable to turn ON. Am I correct?
Kim P. : Serial is XXXXXXXX
Kim P. : yes
Kim P. : have tried unplugging power supply
Jasmine : I believe you are using Photosmart C6380 All-in-One printer.
Kim P. : have plugged power supply into different outlet
Kim P. : yes
Jasmine : How did you connect the printer to the computer?(USB/Etherenet/Wireless)
Kim P. : wireless
Jasmine : Let us reinitialize the printer by performing power cycle.
Jasmine : Follow the steps below to power cycle your all-in-one:
Jasmine : 3. Plug in the power cable to All-in-One and also to wall outlet.
Kim P. : ok
Kim P. : plugged in
Kim P. : now what?
Jasmine : Is the unit turned ON?
Kim P. : No. That's the problem. It does not turn on. Pressing the power button has no effect
Jasmine : Did you connect printer directly to wlloutlet?
Kim P. : yes
Jasmine : Please stay online while I get back to you with the warranty status.
Kim P. : its 2 weeks old
Kim P. : (i'm pretty sure its covered)
Jasmine : I am sorry to inform you that your printer is out of warranty.
Jasmine : As the printer is out of warranty, the best options that we can provide you now is upgrade the printer with us for an additional fee.

 First HP will send you a upgrade printer and you need to place the defective printer in the same box and you need to return that to HP with in 15 days. The upgrade model printer will carry one year warranty. The upgrade printer comes with new set of cartridges, cables, manuals, CD's etc.,

Kim P. : You are completely wrong.
Kim P. : The printer was purchased directly from HP.com, on 11/29/2008
Kim P. : how is it "out of warranty" when its in my possession less than 2 weeks?
Kim P. : also, my packing slip states the following
Kim P. : "Extended Holiday Returns - Purchases made between November 1 - December 24 may be return through January 15, 2009
Kim P. : if you're not going to replace this with a brand new, functional printer
Kim P. : I will simply return it for a full refund
Jasmine : Did you register the printer in www.register.hp.com?
Kim P. : yes
Jasmine : May I know when did you register the product?
Kim P. : a few days after receiving it
Jasmine : Kim, did you purchase the printer within the span of 2weeks?
Kim P. : it was purchased November 29
Kim P. : today is december 13
Kim P. : As I've already stated - it was purchased two weeks ago
Jasmine : Kim, as you have purchased the printer 2 weeks ago I suggest you to return the printer to the stores.
Kim P. : I purchased it from hp.com
Kim P. : i.e. - you
Kim P. : can you perhaps stop following a script and actually think about my responses?
Jasmine : Kim, I suggest you to register the product once again with hp, it will updated within 48 hours.
Jasmine : Later if your product is covered under warranty we will be glad to replace the printer.

Kim P. : No, I think I’ll just return it as per the packing slip and cancel the sale
Kim P.: Thanks for confirming that I should stick to Dell.com in the future