HP customer service Review

Overall 1.17 of 5 view all 24 reviews

Majeral
Austin, TX

call with all your information at hand

Every day computer user, into trying new things, a pet owner, I believe in honesty, a bargain hunter, quality conscious, not rich, a Mac addict

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Pros

Only 1 person was kind and really tried, Pretty good products overall, They picked up the phone, try hard u can find corp. phone

Cons

Customer service just plain sucks, did not seem to care at all, An hour of my life I'll never get back, HORRIBLE tech / phone support!!!, Do not speak English fluently., Outsourced CS called to India!, Utter incompetence.

OCT

2009

HP customer service —

I recently got a new Hp printer and Hp monitor.

First let me say they both are good products. And work even better if you have a pc. I hope.

I have had to call thier customer service for both these products. Only to find out that "they are not made to work with Apple, or Mac. " I made many phoine calls and had "chat " sessions. Only one lady was kind in her information for me. No attitdue, She did owrk to try and find me help. But it seem HP does not give any information to anyone on how to "fix" a problem. I asked why is this not put on a sticker or some were onthe unit so people so not waste their time and money on these.?

I have had call other people who have an HP to get help. I don't knwowhat I will buy when I need to replace either of my HP units, (monitor and printer.)