The worst customer service I've ever had
I believe in honesty
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MAY
21
2009
HP customer service —
My saga starts with it taking tech support almost an hour and a half to diagnose a malfunctioning network card (that my ISP diagnosed in under 10 minutes). It took over 3 weeks and dealing with very rude customer service reps to get my 'repaired' computer back. They reformatted the entire hard drive- with no warning- and claim this is standard for ANY REPAIR they do under warranty?! So if this lemon desktop screws up again, I have to back up all my data and go through the work of reinstalling everything, again. And yeah, I should have had the common sense to make a backup, but since not one word was said, I didn't- and lost pictures saved to the hard drive of a deceased loved one. For anyone that wants it, the corp number is 800-756-0608, but they just bump you back to tech support. I've filed multiple complaints with the Better Business Bureau and would recommend that to everyone that has a bad experience- or they'll just keep screwing unsuspecting buyers.
HP customer service is not recommended by roziepalm
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