HP customer service Review

Overall 1.17 of 5 view all 23 reviews

Hakuryustar17
Asheville, NC

Hideous

I believe in honesty, a busy person, quality conscious, a bargain hunter, not rich, a PC User, always online

Pros

Nothing positive to say!

Cons

HORRIBLE tech / phone support!!!, Do not speak English fluently., No corporate numbers!, Outsourced CS called to India!, Terrible products, will try and sell you itmes not needed

JUN

2008

Never ever expect any form of customer service from HP, on any of their products. I have two experiences to relate to, one of my own, and one I witnessed.

On my personal account, I had several issues with a HP photo printer, and as a freelance photographer and photo journalist, you really need a decent photo printer for a wide range of things you simply have to do, for starters and for sarcasms sake, printing photos. However HP customer service after several attempts to email, chat on-line, and communicate with them proved to be the absolute worst. I will NEVER again buy so much as a pen from HP. Do yourself a favor, buy a Dell, at least you get American based and not 'worldwide' support.

Onto a friends issue I had the horror of hearing. Her case is alot worse than me being savagely annoyed about a photo printer. I'm fairly certain everyone remembers when MS brought out the Media Center PC. Well, a dear and close friend of mine, bought a $1000 Media Center from HP. She went through THREE of these before the last one flat out croaked on her, and to top it off, when she goes to contact customer service and get recovery disks for a system still under HP warranty, they want to charge her for replacing the recovery disks that they should have included, and when she argues about that, she gets the phone slammed on her. I understand about a week after this whole incident, the HP was thrown out and a brand new Gateway was bought.

So the long and short of it is simply this: Never buy HP if you expect a product to work as it should and get QUALITY customer service! HP 'invents' the worst experiences of your life.