HP customer service Review

Overall 1.33 of 5 view all 9 reviews

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kab00
Foley, AL

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Absolutely horrible!

I believe in honesty

Cons

HORRIBLE tech / phone support!!!, Do not speak English fluently., No corporate numbers!, Outsourced CS called to India!

MAR

2008

I have never had a more horrible experience than I have had with HP. We have had to use the customer service several times b/c of the poor qulaity of their desktops. I will NEVER buy an HP again. I could not understand a word that the CS rep was saying and they could not understand me. When I asked for a manager, none was avaialble. When I asked for another number for a corporate office, they could not give me one. Dealing with HP has been the worst experience ever. They are rude and have no product knowledge. I would give 0 stars if I could!

HP customer service is not recommended by kab00

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Comments about kab00’s Review

AngierNC wrote on Oct 9, 2008 at 11:07AM

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Same here. I have an HP business notebook and the LCD failed. I wanted to send it in for service, but they told me their service center was damaged in the hurricane so they'd send someone to my home to repair it. They call and set up a time, and then never show up. They have no follow-up process, so it's up to you to tell them that no one ever showed up. Service is by Barrister Global Services Network. No one there answers their phone or returns messages left. Buy another HP machine? When pigs fly.

trishuh wrote on Sep 23, 2008 at 1:30PM

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i agree! After weeks of delaying and delaying, oh! and delaying my laptop computer to be shipped back to on a hard drive problem, i recieve it back today. I had also told them that one of the arrow keys comes off. I get the computer, turn it on, yay. the key is there.. oh but wait... they replaced the WHOLE keyboard.. .... oh... and then WHOLE keyboard doesn't work. So now i have a laptop where the screen works amd the keyboard doesn't

dartdata wrote on Aug 12, 2008 at 5:19PM

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I am on hold with one of the idiots right now. How absolutely ridiculous. I, however, have not accepted delivery of my $6000 Workstation. After reading this and dealing with their customer service in Philippines? India? I am going to tell UPS to turn the truck around!!