HP customer service Review

All I can tell you is AVOID HP PRODUCTS. They do not care about their customers.

HP does not gave good customer service they never care about their customer,,,, even if the customer rep call you a bitch you will not have any option to make a complaint.....................

I am with you.. not only do they have horrible service, but it takes forever to get ANY kind of service. I was waiting on hold for over an hour and a half before I could talk to a representative who couldn't help me. I hope they go out of business and save everyone the hassle.

HP total care is ZERO care.. Never buy HP product if you think you may need service. I bought HP monitor and it did not work... After multiple calls the technicians told me that my monitor needs to be replaced.. Thats when my real problem started..

To replace the monitor I have to call during specfic times so that case manager can authorize a replacement.. But case managers do not work during evenings and weekends.. And when I call during day times then I never get to them..

After lot of arguments, I was told that case manager will call me back.. That never happened..

I am stuck with a monitor that I paid.. But could not use.

I agree. I am trying to deal with a defective printer and the customer service dept has been absolutely useless. I will NEVER buy another HP product again because of their lack of service. They are also violating the terms of their warranty agreement. So not only are they a poor service they are operating in an illegal manner.

I wish i would've seen this before i bought 2 laptops. The WORST CUSTOMER SERVICE IVE EVER HAD IN MY LIFE. EVER. DO NOT BUY ANYTHING FROM THEM. I WILL NEVER PURCHASE AN HP PRODUCT AGAIN.

You are SO right Gitbean!

Last edited on Jun 27, 2009 at 8:49PM

I COULD NOT AGREE MORE Gitbean!!

Last edited on Jun 27, 2009 at 8:49PM

I completely agree!!!! I purchased a laptop 1 year and 4 months ago (4 months outside warranty), and the motherboard ($400 fix) started to burn internal peices, thus making the laptop useless. I had two stores confirm that this issue was 100% the product NOT the user. All HP said was tht I was outside the warranty period and they cant do anything, I have been dealing with htis for 3 weeks now. They want me to pay $400 to fix it, when it is 4 months outsdie the warranty. They will not help me at all. There has been many issues with this. DON"T BUT HP PRODUCTS!!!!!!!!!!!!

You are right!

A real piece of excrement, they couldn't even help me with purchasing a recovery disc for my Preserio m2000. They wanted me to pay $50.00 for tech support!

They have thier cranium located mid way between the splenetic and pancratic flexures!

took a year to get a new ac adapter for my compaq persario wont fix touch pad on my pavilion because they say my power cord is chewed on and i dont have any animals, customer service is crap will not buy another one again

hp ******* garbage

I know where you all are coming from, I worked at Barrister for over a year, the companys owners John and Debra Bowers only care about them selves and lie any time there mouths are open. I have seen good tech leave Barrister cause they just wont pay them. HP even pulled most of their work with them but they are trying to get it back, I hope that never happens. NOONE works for Barrister over 5 years,most don't make it 1 year, tells you something is WRONG with that company....

I have a printer cartridge that did not work fresh out of the box. Replacing it with another cartridge immediately solved the problem. Most techies can figure out the problem was with the cartridge, not the printer. But HP kept asking for more and more information before they'd even talk to me about whether they will give me a new cartridge or not! They wanted personal information on the phone like my email and address. They wanted the expiration date (of the cartridge) which I consider a reasonable question. They wanted the EXACT (their emphasis not mine) date and place where the printer cartridge was purchased. They wanted the serial number of the printer, and the exact date and place it was purchased. Even if I kept all this information (Who records date of purchase of every printer cartridge?) I felt violated that they expected me to give up my info-soul just to get a question answered about whether they're going to replace a printer cartridge. Asking the same questions on email elicited the same questions and more.
I think the answer is: they *do not want to* replace the cartridge and they will do whatever they can to frustrate the caller enough to get them to hang up and quit trying. I also find this 18-year-old person-in-Asia-trained-not-to-solve-problems-but-to-follow-prompts-on-a-screen deal to be extremely frustrating, even if, and maybe BECAUSE of, their strong training in "being verbally polite".

Same here. I have an HP business notebook and the LCD failed. I wanted to send it in for service, but they told me their service center was damaged in the hurricane so they'd send someone to my home to repair it. They call and set up a time, and then never show up. They have no follow-up process, so it's up to you to tell them that no one ever showed up. Service is by Barrister Global Services Network. No one there answers their phone or returns messages left. Buy another HP machine? When pigs fly.

i agree! After weeks of delaying and delaying, oh! and delaying my laptop computer to be shipped back to on a hard drive problem, i recieve it back today. I had also told them that one of the arrow keys comes off. I get the computer, turn it on, yay. the key is there.. oh but wait... they replaced the WHOLE keyboard.. .... oh... and then WHOLE keyboard doesn't work. So now i have a laptop where the screen works amd the keyboard doesn't

Last edited on Sep 23, 2008 at 1:31PM

I am on hold with one of the idiots right now. How absolutely ridiculous. I, however, have not accepted delivery of my $6000 Workstation. After reading this and dealing with their customer service in Philippines? India? I am going to tell UPS to turn the truck around!!

I share your pain

It is a crime the way they treat you AFTER they get your money!!!!!!