HP customer service Review

Called HP Customer service as the wireless network card on my HP TX1000 US tablet PC died on me (1 yr and 2 months after it was bought brand new for 1200 USD).

The CS rep. (outsourced) was ignorant, incompetant and offered no help other than quoting a price of $299.00 to have it fixed.

I tried explaining that there had been over a 1000 complaints on the HP forums about the same issue and that I would like to see if it was a product defect. All he said as a response was that I hadnt purchased a warranty and because of that I would have to pay for it to be fixed.

This was my second HP laptop in 2 years (the first one's motherboard died a year and a month after it was purchased brand new - I didn't feel as bad as I had bought it on clearence for 600.00 USD and had got my money's worth)

Piece of **** HP quality and poor CS are to blame. I hope  they pay for it one day soon...