HP Shopping.com (Home and Home Office) Review

Let me start by saying this is not a review about hp.com but about their customer service.

For years I had been buying hp products (computers and printers), I got a laptop from hp and somehow one day it turned off and wouldn't turn back on. I tried doing what I knew the customer service would tell me to do but did not work, so I called. An indian guy picks up, with a heavy accent but I really did not mind. He told me to take the computer apart so I did but it did not work, he apologized and said they would send a box to my house through fedex so they could fix it. The next week I called back because I never got the box, the same indian guy picked up asking me the same 10 questions he had asked me before and told me to take it apart again..... We kept going backk and forth with the same thing, I keot callingevery other day.. to make the story short, a month later I wrote a letter to the CEO to only find out the same case managers that had een dealling with my problem were the ones who got my letter, the CEO never reads it unless they decide to pass it on. My computer was lost, they couldn't find it. Eventhough they were trying to deliver it to my house (under someone elses name). They finally gave up and gave me a new one about a month and a half later. (Thank God I was only during finals in school not that my life depended on it). I'm never buying their products again!