HP Shopping.com (Home and Home Office) Review

I tend to give the benefit of the doubt more oftentimes than not.

 When my HP notebook required service (it's under warranty), I called the technical support center.  I wasn't surprised when I learned it was in India.  This is not a big problem for me.

 The problems arose when I asked them to ship me the empty box to send my computer in for service.  They wanted to send it to my home.  I told them I worked during the day so they should send it to my office.  I was speaking to a customer service rep online in a chat-situation, so I typed my work address for them.  And then I waited.  I waited a very long time.

 Then they asked me, "Can I send it to your home address because I already have that in the system."  Again, I told them "NO" and explained that I would not be home to sign for the empty box, and seeing as I am a public transportation person, and the FedEx location was not available to me via public transportation, there was no way I was going to spend $30 for a round trip cab to pick up an empty box.  So I again typed my work address into the chat screen and told them to send it there.

 The next day, when I was at work, the box never arrived.  So I called them up and asked them where they sent the empty box.  They gave me the address.  It was my home address.  I explained to the woman in India the problems I had the previous night.  She assured me the box would arrive the following day.  It did not.  It wasn't until three days later that the box arrived.

I sent it off to have my motherboard looked at as well as my Operating System restored.  They received it the following day, and sent it off for return the same day (according to my tracking number).  I was pleasantly surprised that I would have my computer back so soon. 

 The following day I had my laptop.  I turned it on... and received the exact same error that I had when I sent it.

Needless to say, it has taken 2 more weeks for me to use the restoration disks to get it up and running.  When it's running, it's the best machine I've owned.  When it is in need of repair, I'm stuck in customer dis-service hell.

Tim Lingenfelder